National Footprint
Explore our extensive platinum partner network
Your nationwide assurance of excellence.
SMG HVAC proudly presents our National Footprint – a testament to our expansive reach and unwavering commitment to quality. Our Platinum Partner network spans coast to coast, ensuring you have access to top-tier HVAC services no matter where you are. Embrace the power of local expertise backed by SMG’s national standard of excellence.
Comprehensive Vetting Process
Rigorous Standards: Technicians undergo a thorough vetting process over 2 to 6 months.
Licensing and Insurance: Must be properly licensed and insured, with continuous monitoring for compliance.
Technician Procedures and Grading
Manager Sign-Off: All work is manager-approved.
Photo Documentation: Required before and after photos.
IVR Check-In: Mandatory for all technicians.
Grading System: Evaluations on workmanship, politeness, cleanliness, efficiency, and more.
Dedicated Recruitment Department
Focused Recruitment: A dedicated team vets potential vendors.
Compliance Checks: Ensures all necessary licenses and insurance are up to date.
Diverse Assessments: Work orders vary in severity and scope.
Performance-Based: Only B+ graded techs continue post-probation.
Ongoing Monitoring
Regular Reviews: Continuous evaluation, with a focus on probationary and high-volume providers.
KPI Grading: Metrics from our work order system ensure consistent performance.
Commitment to Excellence
Initial Investment: Careful sourcing and vetting ensure top-tier service.
Strategic Assignments: Vendors assigned based on performance and strengths.
By following these rigorous processes, SMG HVAC ensures top-tier technicians join our Platinum Partner network, guaranteeing exceptional service nationwide.
A holistic approach to all your heating & cooling needs
At SMG HVAC, we promise a customer-centric approach, with tailored solutions designed for your unique requirements. Discover how we can blend national expertise with a local touch.